Shipping and Returns

FAST NATIONWIDE DELIVERY ACROSS THE UK

Pittman® offer a range of delivery services on our items across the UK. Standard dispatch on stock items is approximately 2 – 3 days. Non-stock items may deliver from one of our UK or European warehouses. Delivery times on non-stock items vary, but can range anywhere from 2-5 weeks. Please note that all delivery times are estimates only.

At Pittman® we use 3rd party delivery services and do not have our own transport vehicles. Pittman® are not responsible for any event or delay outside of our control. If you require something urgently or by a specific date or time we would recommend arranging your own collection from our warehouse. Call our sales team on 01908 464 527 for more information on arranging collection of your order.

Shipping Charges

The standard shipping charge is £14.50 on stock items and £29.50 for bulkier items (e.g. wheel stops, bollards). This charge relates to single or small item quantities that can go with a regular courier. For larger, heavier items or large quantities our warehouse team will send your order via pallet service.

Large quantities of long items (wheel stops) will require a double pallet charge.

Standard pallet charge - £80.00

Double pallet charge - £160.00

Please note that delivery charges are subject to change at any time.

Delivery Information

When ordering online please ensure that the correct delivery address is entered. Please also check any order confirmation or correspondence to ensure all correct information is provided. We ask that customers also provide a contact name and number for someone who will be on site as well as any specific instructions for delivery.  Please check all order confirmations immediately and let us know if there are any errors.

If a delivery takes more than one attempt a re-delivery charge may be incurred where -

• An incorrect address has been provided

• An incorrect site contact has been provided

• Specific delivery instructions were not outlined to Pittman®

• Delivery has been refused on site due to misinformation

Accepting Delivery

All orders are dispatched from Pittman® using 3rd party couriers or pallet services. It is the customer's responsibility to ensure that delivery can be accepted at the delivery address given to us at the time of order.

As we provide bulky/large products it is possible some will need to be placed on a pallet service. Please be aware of what is being delivered to you and how you will offload items from the delivery truck. Any additional requirements for offloading pallets need to be outlined to us at the time of order. Moffett trucks may be available on a truck delivery depending on your area and time of order – contact our sales team for a separate Moffett rental fee.

Additional charges will apply to orders whereby

• Additional machinery or equipment is required for re-delivery

• Trucks cannot access the delivery address

• A specific type of truck is required for re-delivery (curtain-sider, tail-lift etc.)

• Items need to be manually handled from the truck

Please ensure that forklifts or pallet trucks will be available on site at the time of delivery. Customers are responsible for the offloading of pallet deliveries at their premises.

Damaged Items

It is your responsibility to check the items or package for any visible damage on delivery. Any discrepancies or visible damage must be reported to us within 48 hours of delivery, after which Pittman® are no longer responsible for the items. Any subsequent discrepancy will be subject to our discretion.

Any damage to your items on delivery should be noted to us as soon as possible. Please send photographs of the damage to operations@pittman.uk. Without photographic evidence of the damage, your claim may be refused.

Claims cannot be accepted if a full signature has been obtained and the damage has not been reported to us promptly. If your item is damaged, please sign the item as “damaged”.

Damaged items reported to us within 48 hours will be replaced or refunded accordingly. If we don’t hear from you within 10 working days, we will assume that acceptance of the items has been made.

Cancelling the order

If you wish to cancel your order on stock items you can do so at any time. Cancelled orders on stock items that are not faulty or damaged can be returned to our warehouse. Goods will be returned via your own courier service at your own cost.

Returned items will be refunded once the items are confirmed back with us in a saleable condition. Please note a 15% re-stocking fee applies to all returns.

We do not accept returns or offer refunds on custom, bespoke or non-stock items.

Opening Hours:

• Monday 9am-5pm

• Tuesday 9am-5pm

• Wednesday 9am-5pm

• Thursday 9am-5pm

• Friday 9am-5pm

• Saturday Closed

• Sunday Closed

RETURNS

Stock Items
If you are not 100% satisfied with our stock items, you can simply return your item to our warehouse within 30 calendar days from date of invoice. There will be a restocking fee of 15% applied to your refund.
i. Place the item back in its original packaging. REMEMBER TO INCLUDE THE DELIVERY NOTE YOU RECEIVED WITH YOUR ORDER.
ii. We highly recommend using a courier with a tracking service or Royal Mail Tracking service to return your items, as items that don’t reach us cannot be refunded and you can track your returns.
iii. Once the packaged is received at Pittman®, we will fully refund your Credit Card (it may taks a couple of days for the funds to reach your account).

Non-Stock & Bespoke Items
We do not accept returns of non-stock or bespoke items.

ORDERING

1. How can I order?

The best way to order is via www.pittman.uk. However, if you would prefer, you can contact our sales team at 0190 846 4527 or email sales@pittman.uk

2. Is it cheaper to order online at www.pittman.uk?

Our online prices are the cheapest price we can offer. 

3. What payment methods do Pittman® accept?
The quickest and easiest way to place an order is with Laser, MasterCard or Visa.

We can also accept Bank Transfers; however, we will need a few days to process these orders. We cannot release goods until the payment has been processed.

4. How safe is It to order with debit/credit card details over the Internet?

Pittman® use Realex Payments for all online orders who are renowned for their online security safety, ensuring all online orders are completely safe.

5. I don’t want to pay online, how else can I pay?

If you don’t wish to order online, you can contact our sales team on 01908 464 527 or email sales@pittman.uk for more information.

**Items Not Delivered**

Please note that all delivery times given on orders are estimates – please allow for some extra time for your order to deliver. Our warehouse team will update you with tracking for your order as soon as it becomes available.

If some time has passed and you still have not received your order please call us on 01908 464 527 or email us at sales@pittman.uk

Any items missing from your order must be reported to Pittman as soon as possible after delivery. If Pittman® are not contacted within 1 week of delivery it will be assumed no items are missing and that you have received your order in full. It is your responsibility to check all parcels, packages or pallets the moment they are delivered to you.